❗ Error: InvalidAgencyHeaderDetails = 104
Response Example :
Main":{"Error":{"Code":104,"Message":"Invalid Agency Header Details!"},"DebugError":{"Incident":0,"TimeStamp":"2025-09-19 15:06:58","Message":"Your UserName / Password are Incorrect."
What it means
The system does not recognize the credentials provided in the request header.
Common reasons :
Wrong credentials – Agency ID, username, or password are incorrect.
Inactive username – The user account is inactive
Inactive agency profile – The agency profile itself is inactive
Resolution / How to fix :
Verify credentials
Double-check agency ID, username, and password for typos, extra spaces, or outdated values.
Check account status
Contact your sales representative to confirm that both the username and agency profile are active and to reset the password if needed.
Confirm official details
Ask your sales representative to re-send the correct agency ID and username.