❗ Error: InvalidAgencyHeaderDetails = 104

Response Example :

Main":{"Error":{"Code":104,"Message":"Invalid Agency Header Details!"},"DebugError":{"Incident":0,"TimeStamp":"2025-09-19 15:06:58","Message":"Your UserName / Password are Incorrect."

What it means

The system does not recognize the credentials provided in the request header.


Common reasons :


Wrong credentials – Agency ID, username, or password are incorrect.

Inactive username – The user account is inactive

Inactive agency profile – The agency profile itself is inactive

Resolution / How to fix : 

  1. Verify credentials

    • Double-check agency ID, username, and password for typos, extra spaces, or outdated values.

  2. Check account status

    • Contact your sales representative to confirm that both the username and agency profile are active and to reset the password if needed.

  3. Confirm official details

    • Ask your sales representative to re-send the correct agency ID and username.

 

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