❗ Error: AdvSearchNoBookingsFound = 4

Response Example

<Error code="4"><![CDATA[No bookings were found]]></Error>
<DebugError><![CDATA[No bookings found with the specified criteria. Please check and revise.]]>

What it means

The system couldn’t find any bookings that match the advanced search criteria you submitted.

Common reasons

1. Wrong credentials/profile – The API user isn’t associated with the agency/RA that owns the booking(s).

2. Hierarchy scope – Searching only at the agency level while the booking belongs to a sub-agency (or RA) and includeSubAgencies was not added to the main client credentials (RA – Regional Admin).

3. Modification filter applied – Filters targeting only modified bookings when none exist.

4. Additional filters applied – Filters such as date range, or other parameters don’t match any existing booking data.

Resolution / How to fix

1. Check credentials & ownership

   • Use API credentials tied to the correct agency/RA that owns the booking(s).

   • If using RA (Regional Admin) credentials, be sure to add includeSubAgencies = true to retrieve bookings from all agencies under that RA.

2. Adjust or remove filters

   • Start with minimal filters (e.g., only createdDate) and broaden the search step by step.

   • Remove modification/date/status filters that may exclude the booking(s).

3. Still not found?

   • Contact your dedicated OPS team or sales representative to verify the specific booking(s) and confirm your access.